Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Dbuyy has currently has a partner that delivers items. But this partner becomes active when the seller requests dbuyy to handle the delivery of the item. Otherwise, it is the sellers responsibility to make sure that the item is delivered to the customer.

Do You Ship Internationally?

Dbuyy is currently limited to Nigeria only. But international shipping is coming soon.

How Long Will It Take To Get My Package?

It depends on the number of days the seller has specified on their page.

PAYMENT

What Payment Methods Are Accepted?

For now, only online payments are accepted.

Is Buying On-Line Safe?

Everything is secure when it comes to dbuyy. We make sure that you are safe.

Order & Retunrs

How do I place an Order?

You can place an order by adding the item to the cart, then go to checkout. From there enter your details and make payment.

How Can I Cancel Or Change My Order?

You can cancel your order before it is processed for delivery in your accounts page or by contacting dbuyy or the seller. You will get a full refund immediately.

Do I need an account to place an order?

Yes.

How Do I Track My Order?

For now we do not support tracking, but you can always contact the seller or dbuyy.

How Can I Return a Product?

You can return a product by complaining to the seller or dbuyy. If the product is faulty and is not your fault, a full refund will be issued or the item will be switched by the seller.
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